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Service & Support |
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On-line Dynamic Security Assessment (TEPCO-BCU)
On-line Study Voltage Stability Analysis and Enhancement (VSA&E)
Real-Time Voltage Stability Analysis and Enhancement (RT/VSA&E)
On-line Security Constrained Available Transfer Capability (SC-ATC)
DPFLOW 3-Phase Power Flow for Distribution (DPFLOW)
A Global Optimal-Linked Computer Package for Distribution Network Service Restoration
A Global Optimal-Linked Computer Package for Distribution Systems Capacitor Placement and Control
GIS Circuit Extractor for 3-Phase Power Flow
Novel System for Automatic Generation of Service Reliability Report from AM/FM Systems
Intelligent Electronic Book for Engineering (IEBE)
Automated Map Digitization, Data Capture and Management Systems |
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Bigwood Systems offers a range of software support and maintenance packages to fit the needs of end-user, as well as partner organizations. All support plans include full software maintenance, which provides release upgrades and service packs. BSI provides support services beginning at a basic level of performing initial customer trouble-shooting. At the next level BSI performs problem diagnosis and resolution. Typical problems resolved are basic software setup, basic usage of the product, configuration and general software upgrade issues, and known software problems. Problems beyond known fixes or those not solved in a timely fashion are escalated to address problems beyond basic setup and usage issues. These issues may need programming involvement and/or code changes to resolve. Complex problems may need to be researched, duplicated and tested in the support lab. Our customers are our most valued asset. |
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